gbja Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Purpose

gbja ("we", "our", or "the platform") is a trusted online entertainment and betting service provider. We place the highest importance on the privacy of our users ("you" or "member"). The purpose of this privacy policy is to clearly inform you about what personal information we collect, why we collect it, how we store it, and what steps we take to protect your information.

Registering on the gbja platform or beginning to use its services means you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services or contact our support team.

This policy may change from time to time. We will make every reasonable effort to notify you of any significant changes.

2 What Information We Collect

gbja may collect the following types of information for various purposes:

Personal Identification Information

• Full name
• Date of birth (for age verification — only for users aged 21 or older)
• Email address
• Payment information (such as bKash number, Nagad number, Rocket number, Upay number, or bank account number)
• National ID or passport number (for identity verification purposes)

Technical and Usage Information

• IP address and device type
• Browser and operating system type
• Platform access time and session details
• Page visit history and click data
• Information collected from cookies and similar tracking technologies

Transaction and Gaming Information

• Deposit and withdrawal history
• Betting and game play history
• Bonus and promotion usage information
• Account balance and transaction records

3 How We Collect Information

gbja collects your information in the following ways:

• Directly provided: Information you provide during registration, when logging in, during deposit or withdrawal processes, and when contacting our support team.
• Automatically: Information automatically collected from your device and browser while you browse our website.
• Through cookies: Cookies are used on our site to help improve your experience and personalize our services.
• Through third parties: Information is verified where necessary from payment gateways (such as bKash, Nagad, Rocket, Upay) and identity verification service providers.

4 Purpose of Using Information

Collected information is used for the following legitimate purposes:

Account Management and Service Delivery

• Creating and managing your account.
• Processing deposits, withdrawals, and transactions.
• Providing bonuses, promotions, and VIP benefits.
• Personalizing services according to your preferences.

Security and Legal Compliance

• Verifying your age and confirming that you are 21 years old or older.
• Preventing fraud, money laundering, and other illegal activities.
• Ensuring the security and integrity of the platform.
• Meeting legal and regulatory obligations.

Communication and Support

• Responding to your support requests.
• Sending important account-related notifications.
• Informing you about changes to platform policies.

Service Quality Improvement

• Analyzing and improving the user experience.
• Developing new services and features.
• Ensuring the performance and reliability of the platform.

5 Cookies Policy

Cookies are small text files stored on your device when you visit our website. gbja uses the following types of cookies:

Essential Cookies

These cookies are essential for the core functionality of the platform. They are required to maintain login sessions, ensure security, and support basic usability.

Functional Cookies

These cookies remember your preferences and settings, such as language preferences, and help deliver a personalized experience.

Analytics Cookies

These cookies help us understand how users are using the site, which assists us in improving our service quality.

6 Information Sharing and Disclosure

gbja does not sell your personal information. We may share information with the following parties in limited circumstances:

Service Provider Partners

Necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. These service providers act only on our instructions and are contractually bound to keep your information confidential.

Legal and Regulatory Authorities

We may disclose necessary information in cases of legal obligation, court order, or a valid request from a government authority. Information may also be disclosed in accordance with applicable law for the purpose of fraud prevention and investigation.

Business Transfers

User information may be transferred in the event of a company merger, acquisition, or asset sale. In such an event, we will make every effort to notify you in a timely manner.

7 Data Storage and Security

To ensure the security of your information, gbja has put in place multi-layered technical and administrative safeguards:

Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted.
• Database-level encryption — stored sensitive information is protected.
• Firewall and intrusion detection systems.
• Regular security audits and testing.
• Two-Factor Authentication support.

Administrative Safeguards

• Only authorized personnel have access to user information.
• All staff are trained on the privacy policy.
• Data access logs are maintained and reviewed regularly.

Data Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as necessary to meet legal obligations. Financial and transaction-related information is generally retained for the period specified by applicable law.

8 Your Rights

As a gbja user, you have the following rights regarding your own personal information:

Right to Access

You have the right to know what information we hold about you. You can contact our support team to request details of this information.

Right to Rectification

If any information we hold about you is incorrect, you have the right to request that it be corrected. This can be done through your account settings or by contacting our support team.

Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, we may be required by legal and regulatory obligations to retain some information.

Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, such as marketing communications or data analytics.

Right to Data Portability

You have the right to request your own information in a structured and commonly usable format.

9 Protection of Minors' Information

gbja's services are for users aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration, and if an account holder is found to be underage, that account will be closed immediately and all collected information will be deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

10 Third-Party Links and Services

Our platform may contain links to third-party services, such as payment gateways. These third parties have their own privacy policies and we have no control over how they collect or use information.

When using payment services such as bKash, Nagad, Rocket, or Upay, you are transacting directly with that service and their own privacy policy will apply. We recommend that you read the privacy policy of the relevant service.

11 Policy Changes and Updates

gbja reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Update the last-modified date on this page.
• Send a notification to your registered email if necessary.
• Clearly announce the change on the platform.

Continued use of the platform after an updated policy is published will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week.

We are committed to responding to your request or complaint as quickly as possible. Your satisfaction and the security of your information are our highest priority.